At phjoin, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over your information. By using our platform, you agree to the practices described here. If you have any questions, our FAQ page is a good place to start.
Last updated: 2025. Applies to all users of phjoin.bid.
When you register and use phjoin, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve your experience. Allinformation collected is stored securely and handled in accordance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173). We do not collect more information than is reasonably necessary to deliver our services to Filipino players.
The personal information you provide is used primarily to create and manage your phjoin account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We also use your data to send you important account notifications, respond to your support queries, and detect any suspicious or fraudulent activity on the platform. From time to time, we may use your contact details to inform you about promotions or platform updates that are relevant to your account, but you can opt out of marketing communications at any time. We do not use your personal data for any purpose that is incompatible with the reasons it was originally collected. Your data is never sold, rented, or traded to any third party for their own marketing purposes.
phjoin may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools. These partners are contractually obligated to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change. We will never share your personal information with unrelated third parties for advertising or profiling purposes without your explicit consent.
Our platform uses cookies and similar tracking technologies to remember your preferences, keep you logged in securely, and analyse how players interact with the site so we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful to Filipino players, and we use this data only in aggregated, anonymised form. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity on other websites or to build advertising profiles.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine financial regulations and anti-money laundering obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. If you request deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining records that we are legally obligated to keep. You may contact our support team at any time to enquire about the specific retention period applicable to your data. We regularly review our data retention practices to ensure we are not holding information longer than necessary.
phjoin implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processors. We conduct regular security assessments and keep our systems updated to address emerging threats. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law.
As a user based in the Philippines, you have specific rights under the Data Privacy Act of 2012, including the right to be informed about how your data is processed, the right to access a copy of your personal information, and the right to correct any inaccurate data we hold about you. You also have the right to object to certain types of processing, the right to erasure or blocking of your data in specific circumstances, and the right to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, you may reach out to our support team using the contact details provided on this page. We will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable law. phjoin is committed to upholding the privacy rights of every Filipino player on our platform.
phjoin is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered on the platform, we will immediately suspend the account and delete the associated personal data. Parents or guardians who believe their child has provided personal information to phjoin are encouraged to contact our support team so we can take prompt action. We take our responsibility to protect minors seriously and have age verification measures in place during the registration process.
phjoin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify registered users via email or a prominent notice on the platform before the changes take effect. The updated policy will always be available on this page, and the date at the top of the document will reflect the most recent revision. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way phjoin handles your personal data, you are welcome to reach out to our support team. You can also find answers to common privacy-related questions on our FAQ page. For account-specific concerns, please log in and use the in-platform support channel for the fastest response. Our team is available around the clock to assist Filipino players with any data privacy matters. We are committed to handling all enquiries with care, transparency, and respect for your rights under Philippine law.
A quick summary of the key protections phjoin provides to every Filipino player.
All data transmitted on phjoin is protected by secure encryption protocols. Your payment details, account credentials, and personal information are handled with the highest level of care to keep your account safe at all times.
You have the right to access the personal information we hold about you and to request corrections if anything is inaccurate. Simply contact our support team and we will process your request promptly in line with Philippine data privacy law.
phjoin will never sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data is used solely to operate your account and improve your experience on our Philippines gaming platform.
Your privacy is protected every step of the way on phjoin. Create your free account today and enjoy safe, mobile-first gaming in the Philippines.